FAQ: Stormsunder: Heirs of Ruin
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will I be able to get access to the pledge manager by pledging $1?

Yes!

Last updated: February 25, 2020 13:14

Will I be able to upgrade my pledge in the pledge manager?

Yes, you will be able to increase from one pledge to a higher pledge as well as purchase any additional add-ons you desire.

Last updated: March 01, 2020 18:59

How about after delivery of Wave 1?

Yes, even after you get a chance to play the core game you will be able go back and upgrade your pledge.

Last updated: February 26, 2020 18:16

Will the price of pledges go up in the pledge manager?

Negative.

Last updated: February 25, 2020 13:14

What format/delivery will the translations be in?

All of Stormsunder’s printed components will be translated and printed (no PDFs). The companion app will not be translated (but is not needed to play the game).

Last updated: February 26, 2020 06:31

Is the companion app needed to play the game?

No, it is a supplement, not a requirement.

Last updated: February 26, 2020 06:31

If I pledge $1 in the first 72 hours, do I get the Early Bird titan?

Only if you upgrade to a proper pledge before the campaign ends.

Last updated: February 26, 2020 10:23

Does Heirs of Ruin (the first pledge) really have 300 hours of gameplay?

No, we’re estimating 100 hours per game (assuming you are trying to accomplish everything you can); 300 hours total for the A Pharaoh’s Wrath campaign.

Last updated: February 26, 2020 18:18

If I buy Heirs of Ruin and the Terrain Pack, will I end up paying for terrain twice if I upgrade my pledge in the PM?

No, we’ll have a separate set of pledges for Bones of the Conquered and A Pharaoh’s Wrath for people who bought the terrain pack first.

Last updated: March 01, 2020 21:18

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: April 2021

Last Updated At: 03/05/20
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us